Returns & Refunds Policy

Our services are available to customers in the United States and most international countries, except where restricted by law. If your country is not supported, checkout will not be available.

This Returns & Refunds Policy explains the conditions and procedures for returning items and requesting refunds.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

  • Be unused, unworn, and in original condition

  • Include original packaging, tags, labels, and accessories

Returns that do not meet these requirements may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Items labeled as Final Sale

  • Personalized or custom-made products

  • Gift cards and promotional items

  • Items showing signs of use, wear, or damage not caused during shipping

3. Return Process

To start a return:

  1. Contact us at [email protected] with your order number and reason for return.

  2. We will provide return instructions and the appropriate return address.

  3. Ship the item(s) back using a trackable shipping service.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order at [email protected].

We may request supporting photos to verify the issue. Once confirmed, we will provide a replacement or full refund at no additional cost.

5. Refunds

Once your returned item is received and inspected, we will notify you by email.

If approved, refunds are issued to the original payment method within 5–10 business days.

Please note:

  • Original shipping fees are non-refundable unless the return is due to our error.

6. Late or Missing Refunds

If your refund has not appeared:

  1. Review your bank or card statement again.

  2. Contact your bank or credit card provider, as processing times may vary.

If you have taken these steps and still have not received your refund, please contact us at [email protected].

7. Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order separately.

8. Contact Us

For questions regarding returns or refunds:

Email: [email protected]
Phone: (+1) 573-364-5581
Address: 1009a N Pine St, Rolla, MO 65401, United States
Working Hours: 11:30 AM – 5:00 PM (CST), Monday – Saturday