Billing Terms & Conditions

Our services are available to customers in the United States and most international countries, except where restricted by law. If your country is not supported, checkout will not be available.

These Billing Terms & Conditions explain our policies regarding payments, billing accuracy, order processing, shipping, returns, cancellations, and fraud prevention.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Debit and credit cards

  • PayPal

All payments are processed in United States Dollars (USD).
Payments must be authorized and successfully processed before orders can be fulfilled.

2. Payment Accuracy

To ensure proper processing:

  • Billing information provided during checkout must be accurate and match the details on file with your financial institution.

  • Incorrect or incomplete information may delay processing or result in cancellation of the order.

3. Order Processing

  • Orders are typically processed within 1–3 business days, excluding Sundays and U.S. holidays.

  • The total amount charged will include product prices, applicable taxes, and shipping fees displayed during checkout.

  • Customers receive a confirmation email upon placing an order and a separate notification once the order has shipped.

4. Shipping Information

We offer domestic and international shipping.

Estimated Delivery Times

  • United States: 4–7 business days after processing

  • International: 10–20 business days (varies by location)

Shipping Rates

  • U.S. orders: $4.99 flat rate

  • International orders: $12.99 flat rate

Delivery times are estimated and may be affected by factors such as destination, weather, and carrier operations.

5. Returns & Refunds

  • Returns are accepted within 30 days of receiving your order.

  • For defective or damaged items, contact [email protected] for assistance.

  • For non-defective returns, customers are responsible for return shipping costs.

  • Returned items must be unused and include original packaging.

For complete guidelines, please refer to our Returns & Refunds Policy.

6. Order Cancellations

  • Orders may be canceled before shipment by contacting [email protected].

  • Once an order has shipped, it cannot be canceled and must follow the return process.

  • Shipping fees are non-refundable once a package has been dispatched.

7. Fraud Prevention

To maintain a secure shopping environment:

  • Additional identity verification (such as government-issued ID or phone verification) may be requested when necessary.

  • Rolla Hobby reserves the right to cancel orders that appear suspicious or do not comply with our policies.

8. Policy Updates

These Billing Terms & Conditions may be updated periodically.
Continued use of our website or services indicates acceptance of any changes.

9. Contact Us

For questions related to billing, payments, shipping, or refunds, you may contact us:

Email: [email protected]
Phone: (+1) 573-364-5581
Address: 1009a N Pine St, Rolla, MO 65401, United States
Working Hours: 11:30 AM – 5:00 PM (CST), Monday – Saturday