Frequently Asked Questions (FAQs)

Ordering

Q: How do I place an order?

Simply browse our store, choose the items you want, and add them to your cart. When ready, proceed to checkout and follow the prompts to enter your shipping and payment information.

Q: Can I change or cancel my order after placing it?

Changes or cancellations are possible before your order has shipped.
Please contact us as soon as possible at [email protected].
If the order has already shipped, you may request a return following our Returns & Refunds Policy.

Shipping

Q: How long does shipping take?

Estimated delivery times:

  • United States: 4–7 business days after processing

  • International: 10–20 business days

  • Processing time: 1–3 business days before shipment

Delivery times may vary based on destination, customs, or carrier operations.

Q: How much does shipping cost?

  • U.S. Shipping: $4.99 flat rate

  • International Shipping: $12.99 flat rate

Shipping fees are shown at checkout before payment.

Q: Can I track my order?

Yes. Once your order ships, you will receive an email with a tracking number.
Tracking updates are available through the carrier’s website.

Payments

Q: What payment methods do you accept?

We accept Debit & Credit Cards and PayPal.

Q: Is my payment information secure?

We use industry-standard encryption (SSL) for secure transactions.
Payment details are processed securely by payment providers and are not stored in full on our servers.

Returns & Refunds

Q: What is your return policy?

You may return unused items in original condition and packaging within 30 days of receiving your order.
Please refer to our Returns & Refunds Policy for complete guidelines.

Q: Do I need to pay for return shipping?

  • For defective or incorrect items, we will assist accordingly.

  • For non-defective returns, customers are responsible for return shipping costs.

Q: How long does it take to receive a refund?

Refunds are issued 5–10 business days after the returned item is received and inspected.

Privacy & Security

Q: How is my personal information used?

Your information is used to process orders, support your account, and improve your shopping experience.
For more details, please read our Privacy Policy.

Q: Can I delete my account or personal data?

Yes. You may request data removal or account deletion by contacting [email protected].

Need More Help?

If you have additional questions, feel free to contact us:

Email: [email protected]
Phone: (+1) 573-364-5581
Address: 1009a N Pine St, Rolla, MO 65401, United States
Working Hours: 11:30 AM – 5:00 PM (CST), Monday – Saturday